Get in Touch

Typical Reply Times

Live chat usually gets a response within a minute or two during service hours. If the queue is long, the system will tell you your position and you can wait in the window without losing your place. The contact form is reviewed within a few hours on a normal day. If you submit it late at night or on a public holiday, expect a reply the next time the team is online.

How to Reach Support

The quickest way is the green chat button fixed at the bottom-right of the lobby. It pops open a live chat window where you can type directly to a support agent – ideal for any account or balance query while you are logged in. For issues that need a paper trail, use the contact form inside the Help section. This is better for reporting a bug, disputing a transaction, or submitting documents, because everything you write stays on record.

Languages and Availability

Agents answer in English and Bahasa Malaysia. If you start a chat outside normal hours, you will see an automated reply saying your message has been saved and will be picked up when the team is back. The live chat team is on duty from mid-morning until late evening, seven days a week. Outside those hours, the contact form still accepts submissions and you will get a reply within the next service window.

What to Have Ready Before Chatting

Before you open the chat window, dig out the transaction reference – that is the long ID number shown on the receipt after a deposit or withdrawal. Without it, the agent has to ask you to go look it up, which slows things down. Having that reference ready, plus your account username, means the first message can skip the back-and-forth. The agent can pull up the exact transfer, check its status, and give you a real answer in one go.

What Never to Share on Public Channels

Support never needs your password, your full card number, or any one-time code to help you. If anyone asks for those on live chat, it is not a real agent – stop and report it immediately. The only details a genuine agent needs are your username and a transaction reference. Anything that could let someone else log into your account or drain your ringgit balance should never be typed into a chat window.

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